Asuntah Lavine
Executive Virtual Assistant · Customer Support Specialist · AI Workflow Automation
Professional Summary
Executive Virtual Assistant and Customer Support Specialist with hands-on experience across inbox and calendar management, CRM ticketing, and AI-powered workflow automation. Builds the system before a client has to ask for it — replacing ad-hoc scheduling with time-zone-ready calendars, turning reactive ticket handling into SLA-based triage, and automating repetitive admin in Zapier and Make.com so founders spend less time on tasks that don't need a human. Proven track record serving as a founder's sole point of contact during high-stakes periods, coordinating across multiple time zones and making prioritization calls independently. Comfortable working inside HubSpot CRM, Zoho CRM, Asana, ClickUp, and Notion, with a Computer Science background that makes the automation and data side intuitive rather than intimidating.
Core Skills
Executive Support
Inbox & calendar management, scheduling across time zones, SOP writing, executive briefings, travel coordination, meeting notes & action-item tracking
Customer Support
Ticket lifecycle management, SLA prioritization, de-escalation, live chat (Tidio, Intercom), CRM ticketing (HubSpot, Zoho Desk)
AI & Automation
Zapier, Make.com, workflow design, CRM data modeling, process documentation
Platforms & Tools
HubSpot CRM, Zoho CRM, Salesforce (working exposure), Asana, ClickUp, Trello, Notion, Google Workspace, Microsoft Office, Slack, Zoom, Loom, Calendly
Experience
Executive Virtual Assistant / Customer Support / AI Automation
Customer Success & Customer Service Representative
Customer Support / Administrative Assistant
First employee and sole point of contact for the founder during an active fundraising period — coordinated investor correspondence and travel across time zones, including a fundraising trip to San Francisco.
IT Support & Help Desk Support (Internship)
Education & Certifications
Bachelor of Science, Computer Science
Virtual Assistant (ALX Africa) · Public Relations (Alison) · Project Management (HP LIFE)
Full Resume
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